by ICTAdmin | Jul 13, 2023 | CRM
Introduction: On the other hand, CTI systems facilitate seamless communication by integrating telephony capabilities with CRM functionalities. This integration enables businesses to efficiently route calls, view customer information during conversations, and access...
by ICTAdmin | Jul 11, 2023 | call center, CRM
Introduction: Over time, call centers have established themselves as the primary means for businesses to engage with their customer base. As a crucial component of customer service strategies, they play a pivotal role in fostering customer loyalty. However, the...
by ICTAdmin | Jul 10, 2023 | CRM
Introudction: In the fast-paced and fiercely competitive business environment, organizations recognize the crucial role of customer engagement in achieving success. As technology advances, businesses are increasingly adopting open source Customer Relationship...
by ICTAdmin | Jul 7, 2023 | CRM
Introduction: In the ever-competitive business world, providing outstanding customer experiences is crucial for sustained success. Integrating customer relationship management (CRM) systems with unified communication (UC) technologies emerges as a pivotal factor in...
by ICTAdmin | Jul 5, 2023 | call center, CRM
1. Setup MySQL Install the MySQL database server. dnf install mysql-server Start MySQL. systemctl start mysqld Create a new ICTCRM database. CREATE DATABASE ictcrm; Create a database user and assign a secure password. CREATE USER...
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