The dialer is not an add-on
Most platforms sell you the contact centre, then charge again for the CRM, the AI agent and the IVR builder. Here all of it is in the base price, on every plan. Prices in USD; annual billing gives you two months free.
- +5 concurrent channels
- +10 users
- +$15 monthly call credit, up to 2,000 US minutes
- +1 included US number
- +All campaign types and IVR studio
- +Ticket support
- +10 concurrent channels
- +25 users
- +$30 monthly call credit, up to 4,000 US minutes
- +2 included US numbers
- +All campaign types and IVR studio
- +Business-hours ticket support
- +50 concurrent channels
- +100 users
- +$150 monthly call credit, up to 20,000 US minutes
- +5 included US numbers
- +All campaign types and IVR studio
- +Priority support
Need more than 50 channels, your own branding or a dedicated instance? Talk to us.
Included in every plan
ICTCRM is built on ICTContact, so the whole contact centre comes with the CRM rather than beside it. Nothing below is an upsell or a higher tier.
Contact centre
- +Progressive, predictive and preview dialing
- +Inbound and outbound campaigns
- +IVR designer and message designer
- +Press 1, surveys and appointment reminders
- +Supervisor panel with call monitoring
- +AMD and DNC support
The CRM, built in
- +Lead management and lead scoring
- +Sales pipeline with deals, quotes and invoices
- +Contact timeline across every channel
- +Disposition management and automation
- +CRM analytics
- +Keep your existing CRM if you prefer
Automation and AI
- +AI voice agent on every plan
- +REST APIs, included not sold separately
- +WebRTC softphone in the browser
Channels and records
- +Voice, SMS, email and fax from one system
- +Enhanced CDR and advanced reports suite
- +Campaign summary reporting
- +Multi tenant client management
- +Tenant billing and rate plans
What the call credit buys
The same rates apply to every plan, cloud and self-hosted. Your monthly credit is spent at these rates, and unused credit does not roll over.
| Destination | Type | Per minute |
|---|---|---|
| United States | Fixed & Mobile | $0.0075 |
| United Kingdom | Landline | $0.0065 |
| Canada | Fixed & Mobile | $0.0075 |
| Australia | Landline | $0.0201 |
| Germany | Landline | $0.0347 |
| India | Mobile | $0.0527 |
| U.A.E. | Fixed | $0.2477 |
| Singapore | Fixed & Mobile | $0.0377 |
These are starting rates per country. Some number ranges, such as rural or high-cost areas, cost more. Included numbers are US only for now. Download the full rate sheet (CSV, every country, fixed and mobile), or open a ticket to ask about another country.
- +White-label: your brand, your logo, your domain
- +Multi-tenant: resell to your own customers as an ITSP
- +One-time licence, no monthly fee
- +Runs on your own server, your data stays with you
- +Full CRM plus the built-in contact center
- +Tenant billing, rates and routes
- +White-label: your brand, your logo, your domain
- +Multi-tenant: resell to your own customers as an ITSP
- +One-time licence, no monthly fee
- +Runs on your own server, your data stays with you
- +Full CRM plus the built-in contact center
- +Tenant billing, rates and routes
- +White-label: your brand, your logo, your domain
- +Multi-tenant: resell to your own customers as an ITSP
- +One-time licence, no monthly fee
- +Runs on your own server, your data stays with you
- +Full CRM plus the built-in contact center
- +Tenant billing, rates and routes
Need more than 100 agents, or want us to host it for you? Talk to us.
What you would pay elsewhere
A 25-person team with 10 people on the phone.
Competitor list prices checked August 2026; capability rows reflect each product as sold at that date. Your usage will differ.
What counts as a channel?
A channel is one simultaneous call. Users are unlimited seats in the CRM, so someone who never picks up the phone costs nothing extra.
What does the AI agent cost?
$0.14 per minute of AI conversation, billed from call credit. No separate licence, no per-agent fee.
Can I move to self-hosted later?
Yes. The Service Provider edition is the same product under your own brand and domain, multi-tenant, with a one-time licence and no monthly fee.
Who supports it?
Sold and supported through ICT Vision. Cloud plans include ticket support; higher tiers get business-hours and priority response.
Try it on your own calls first
The live demo is the real product. Bring a list, make a call, and watch it land on the timeline.