ICTCRM
ICTCRM is enhanced and advance version of SuiteCRM with unified communications integration using framework named ICTBRoadcast https://www.ictbroadcast.com, SuiteCRM is a popular open source CRM available at https://suitecrm.com/
ICTCRM is a modern CRM software integrated with CTI to manage your organization’s daily business and communications needs, It is suitable for small, medium and large companies we have enhanced its functionality by adding computer telephony integration (CTI ) functionality by adding both personal as well as mass communications capability either through SMS, voice , email or fax based technologies by integrating this modern CRM and ERP solution with unified communications platform ICTBroadcast https://www.ictbroadcast.com
ICTBroadcast
ICTBroadcast https://www.ictbroadcast.com is a unified communications auto dialer software and call center software, it features Voice, SMS, Fax and Email communications. It is an all one software solution based on open-source asterisk communications switch. ICTBroadcast features multiple dialing modes such as progressive dialing, predictive dialing, power dialing, preview dialing as well as manual dialing through WebRTC web phones. ICTBroadcast is also a complete inbound & outbound call center software solution features a variety of campaigns
FEATURES
- Accounts module
- Calls module
- Campaign Module
- Contacts module
- Documents module
- Emails module
- Invoices module
- Workflow module
- Tasks module
- PDF Templates module
- Quotes module
- Products module
- Opportunities module
- Leads module
- Target module
- Target List module management
- Meetings
Other application/modules
- Cases Module for Support
- Calendars
- Calls
- Notes
- Projects Module
- Surveys
- Email Template management
- PDF Template management
- Knowledgebase
- Reports
- Maps
- Locations
- Events
- Contracts
- Invoices
- Spots
Other general features
- Multi-Tenant and Multi Users and groups with finely grained rights.
- Very user friendly and easy to use.
- Highly customizable: enable only the modules you need, add user personalized fields, several menu managers
- Compatible with all Cloud solutions that match MySQL, PHP or PostgreSQL prerequisites. APIs.
- An easy to understand, maintain and develop code (PHP with no heavy framework; trigger and hook architecture)
- PDF or ODT generation for invoice, proposals, orders…