Everything ICTCRM does
A complete CRM, with the calls, texts, campaigns and an AI voice agent built into the same product.
The record, not an afterthought
Most contact centers bolt a CRM onto their dialer and hope the sync holds. ICTCRM takes the opposite approach: a finished call is already on the contact's timeline before the agent has taken a breath.
Contacts and relationships
- —Contact records with name, phone, email, address, company, role, photo, 8 custom fields and unlimited extra fields per account
- —Activity timeline: every call with result and duration, every SMS and email, dispositions with comments, notes, recordings and WhatsApp chat in one view
- —Notes, free-form tags, and automatic agent ownership so each rep works their own book
- —Duplicate detection with one-click merge, saved segments, and CSV/TXT/XLS import-export with a column-mapping wizard
Sales pipeline
- —Leads and deals as first-class records with company, value, currency and dates
- —Configurable stages with won and lost markers, on a drag-and-drop kanban board with counts and value totals
- —Built-in tasks, companies, products, quotes and invoices, linked to contacts and deals
Automation from call outcomes
- —Any disposition can convert a lead to a deal or contact, create a callback task, or mark it junk, with a full audit trail
- —Callback dispositions create tasks automatically, so nothing falls through
- —Personalisation tokens merged from CRM fields into every channel
Lead scoring and analytics
- —Dispositions add or subtract points, so leads rank themselves by how conversations actually went
- —CRM analytics: pipeline value by stage, win rate, lead funnel, conversions and top dispositions over the last 30 days
- —Do-not-contact compliance and CNAM data enrichment (carrier, line type, ported status, timezone) built in
Eight systems, one product
Everything below ships alongside the CRM above, built on the Asterisk-based ICTContact framework and scalable to thousands of agents.
Voice broadcast, press-1, IVR, surveys, appointment and payment reminders, SMS with reply handling, and email campaigns. Progressive, preview and manual dialing standard; predictive as an add-on. Retry logic, up to five alternate numbers, AMD.
A visual drag-and-drop call-flow builder: audio, text to speech, menus, recording, transfers, queues, database and web lookups, branching, and the AI voice agent as a node.
WebRTC calling with nothing to install. Ready and break states, hold, attended and blind transfer, conference. Caller details, script and an editable contact form on screen, with required dispositions after each call.
Live agent states with listen, whisper and barge. Call and screen recording, evaluation forms, queue statistics, and live dashboards with CDR, disposition and agent-performance reports.
An LLM-driven agent answers or makes calls under a persona you define, and acts mid-call: transfer to a queue, schedule a callback, set a disposition, look up and update the contact, add to DNC, send an SMS. Full transcripts stored.
Caller and agent each speak their own language while the platform interprets both directions live, with automatic language detection and live captions for agent and supervisor.
Website live-chat bubble routed to agents, and WhatsApp conversations handled in the agent panel. Chat history joins the contact timeline when the number matches.
A full REST API for contacts, groups, notes, tags, tasks, dispositions, campaigns, real-time contact injection, DNC, recordings and users. Signed outbound webhooks, roles, per-account feature grants and built-in billing.
Plays well with other CRMs
23 connectors for teams keeping a system of record elsewhere. Import contacts into calling lists, push call results and dispositions back to the right record, and respect do-not-call flags on import.
Looking for the open source ICTCRM?
ICTCRM began as an open source CRM built as a SuiteCRM integration, and that project is still maintained and free on GitHub. The product on this site is the next step: a native CRM with the contact center built directly into the platform, so there is nothing to connect and no sync to maintain.