ICTCRM :

ICTCRM is integration of open-source SuiteCRM and ICTContact contact center and call center software, it is advanced customer relationship management (CRM) system that offer unified communications, telemarketing and advanced call center features with comprehensive set of features to manage customer interactions, sales, marketing, communication, and customer support processes. It is a powerful and flexible CRM solution that can be tailored to meet the specific needs of business communication of all sizes and industries. ICTCRM also offers security features such as security groups, roles and permissions.
ICTCRM is a modern CRM software integrated with CTI to manage your organization’s daily business and communications needs, It is suitable for small, medium and large companies we have enhanced its functionality by adding computer telephony integration (CTI ) functionality by adding both personal as well as mass communications capability either through SMS, voice , email or fax based technologies by integrating this modern CRM and ERP solution with unified communications platform ICTContact.

General Features :

COMMUNICATION FEATURES :