ICTCRM Features

ICTCRM

ICTCRM has been developed using open source SuiteCRM software https://suitecrm.com/ and open source communications framework ICTCore http://www.ictcore.org and we have enhanced its functionality by adding computer telephony integration (CTI ) features and functionality .

ICTCRM is a modern CRM software integrated with CTI to manage your organization’s daily business and communications needs, It is suitable for small, medium and large companies . You can manage your telemarketing campaigns either through sms, voice, email or fax .

ICTCRM has been promoted by ICT Innovations http://www.ictinnovations.com, It is customized version of renown open source CRM SuiteCRM https://suitecrm.com/ also integrated with open source unified communications framework ICTCore http://www.ictcore.org . we have enhanced its functionality by adding computer telephony integration (CTI ) functionality by adding both personal as well as mass communications capability either through SMS, voice , email or fax based technologies by integrating this modern CRM and ERP solution with unified communications platform ICTCore http://www.ictcore.org.

ICTCore

ICTCore http://www.ictcore.org is open source unified communications framework for developers and integrators to rapidly develop ICT based applications using their existing development skills. By using ICTCore, developer can create communication based applications such as Auto attendant, Fax to Email, Click to Call etc. They can program custom business logic that can control incoming and outgoing communication instances.

CTI Features

SMS, Voice and Fax communication through ICTCore platform, Contact based communication as well as Group based communications features through ICTCore Platform. Automated and intelligence communication solutions through ICTCore Platform.

  • User Wise Campaign Management
  • User Wise Transmission Management
  • Send the transmission to a specific contact

FEATURES

source: https://github.com/salesagility/SuiteCRM

  • Accounts module
  • Calls module
  • Campaign Module
  • Contacts module
  • Documents module
  • Emails module
  • Invoices module
  • Workflow module
  • Tasks module
  • PDF Templates module
  • Quotes module
  • Products module
  • Opportunities module
  • Leads module
  • Target module
  • Target List module management
  • Meetings

Other application/modules

  • Cases Module for Support
  • Calendars
  • Calls
  • Notes
  • Projects Module
  • Surveys
  • Email Template management
  • PDF Template management
  • Knowledgebase
  • Reports
  • Maps
  • Locations
  • Events
  • Contracts
  • Invoices
  • Spots

Other general features

  • Multi-Users and groups with finely grained rights.
  • Very user friendly and easy to use.
  • Highly customizable: enable only the modules you need, add user personalized fields, several menu managers
  • Compatible with all Cloud solutions that match MySQL, PHP or PostgreSQL prerequisites. APIs.
  • An easy to understand, maintain and develop code (PHP with no heavy framework; trigger and hook architecture)
  • PDF or ODT generation for invoice, proposals, orders…