ICTCRM Blogs
why open source crm is the smart choice for startups and entrepreneurs
In today's fast-paced and highly competitive business landscape, startups, and entrepreneurs need effective tools to manage their customer relationships. Customer Relationship Management (CRM) systems play a crucial role in helping businesses streamline their...
Call Center CRM, the ultimate tool for delivering Exceptional Customer Service
call center crm, crm
WhatsApp API: A Guide to Using the WhatsApp Business API
WhatsApp is one of the most popular messaging apps in the world, with over 2 billion active users. The WhatsApp Business API is a tool that allows businesses to communicate with their customers through WhatsApp. The API can be used to send and receive messages, manage...
Bitrix24: A Complete CRM and Business Management Platform
Bitrix24 is a cloud-based platform that offers a comprehensive set of tools for CRM, project management, communication, and more. Bitrix24 is designed to help businesses of all sizes improve their efficiency and productivity. Features of Bitrix24 Bitrix24 offers a...
Omnichannel Marketing: The Future of Marketing
In today's digital age, customers are increasingly using multiple channels to interact with brands. This can make it difficult for businesses to keep up with their customers and provide a consistent experience across all channels. Omnichannel marketing is a...
What is Open Source VoIP CRM and How Can It Help Your Business?
Open source VoIP CRM is a type of customer relationship management (CRM) software that is free and open-source. This means that it is available for anyone to use and modify, and it is not tied to any specific vendor or platform. Open source VoIP CRM software is...
What is Open Source CRM with CTI and How Can it Help Your Business?
Open source CRM is a type of customer relationship management (CRM) software that is free and open-source. This means that it is available for anyone to use and modify, and it is not tied to any specific vendor or platform. Open source CRM software is typically more...
Omnichannel Marketing
Omnichannel marketing is a strategy that integrates all of a company's marketing channels, such as website, social media, email, and mobile, into a seamless customer experience. The goal of omnichannel marketing is to provide customers with the ability to interact...
Dynamics CRM
Microsoft Dynamics CRM is a customer relationship management (CRM) software application that helps businesses manage their interactions with customers and prospects. It provides a central repository for customer data, such as contact information, account history, and...
Open Source CRM with Telephony
Customer relationship management (CRM) is a critical tool for any business that wants to succeed. CRM systems help businesses track and manage their interactions with customers, from leads to sales to support. By using a CRM system, businesses can improve their...
Open Source CRM with Freeswitch
Customer relationship management (CRM) is a critical tool for any business that wants to succeed. CRM systems help businesses track and manage their interactions with customers, from leads to sales to support. By using a CRM system, businesses can improve their...
Unified Communication and Contact Center System Integration
In today's fast-paced business environment, effective communication is vital for the success of any organization. Enterprises rely on various communication channels such as phone calls, emails, instant messaging, and video conferencing to connect with customers,...
Computer Telephony Integration (CTI) With Customer Relationship Management (CRM)
In today's competitive business environment, companies need to keep pace with the latest technology trends to remain successful. One such technology trend is Computer Telephony Integration (CTI) with Customer Relationship Management (CRM). CTI and CRM systems are two...
CRM with Auto Dialer
The business landscape is constantly evolving, and companies need to adapt to stay ahead of the competition. In sales, having an effective communication strategy is crucial to building relationships with customers and closing deals. Customer relationship management...
8 Best CRM Call Center Software in 2023
In today's fast-paced world, businesses need to be efficient in managing their customer relationships, and one of the most critical aspects of this is the call center. Call center software has come a long way since its inception, and Customer Relationship Management...
Best Open Source CRM Of 2023
Customer Relationship Management (CRM) software is a critical component for businesses of all sizes. It helps companies to streamline their sales and marketing processes, manage customer interactions, and improve customer experience. With the increasing demand for CRM...
What is Call Center CRM Software? 5 Best CRM for Call Center
In today's world, customer service is the backbone of any successful business. The call center is the frontline of customer service, and it is crucial to have the right tools in place to ensure customer satisfaction. One such tool is Call Center CRM software. What is...
Call Center CRM – Complete Guide with Top Contact Center CRM Software
Call center CRM is a customer relationship management (CRM) software that is specifically designed for contact centers. It is a technology that enables businesses to manage customer interactions and provide personalized service to customers. Call center CRM software...