ICTCRM :
ICTCRM is integration of open-source SuiteCRM and ICTContact contact center and call center software, it is advanced customer relationship management (CRM) system that offer unified communications, telemarketing and advanced call center features with comprehensive set of features to manage customer interactions, sales, marketing, communication, and customer support processes. It is a powerful and flexible CRM solution that can be tailored to meet the specific needs of business communication of all sizes and industries. ICTCRM also offers security features such as security groups, roles and permissions.
ICTCRM is a modern CRM software integrated with CTI to manage your organization’s daily business and communications needs, It is suitable for small, medium and large companies we have enhanced its functionality by adding computer telephony integration (CTI ) functionality by adding both personal as well as mass communications capability either through SMS, voice , email or fax based technologies by integrating this modern CRM and ERP solution with unified communications platform ICTContact.
General Features :
ACCOUNT MODULE
CAMPAIGN MODULE
LEADS MANAGEMENT
CALLS MODULE
OPPORTUNITIES MODULE
EMAIL MARKETING MODULE
EVENT MODULE
INVOICES MODULE
PRODUCTS MODULE
PROJECT MODULE
MEETING MODULE
TASK MODULE
QUOTES MODULE
REPORTS
TARGET MODULE
WORKFLOW MODULE
USER MANAGEMENT FEATURE
SECURITY SUITE GROUP
REST API FEATURE
ADD-ONS MANAGER FEATURE
COMMUNICATION FEATURES :
INBOUND CALL CENTER
OUTBOUND CALL CENTER
CONTACT CENTER
FAX BLASTING
SURVEY BASED CALLING
APPOINTMENT REMINDER
PRESS1 CAMPAIGN
PREDICTIVE DIALING
POWER DIALING
PREVIEW DIALING
MANUAL DIALING
INBOUND DIALING
DNC SUPPORT
AMD SUPPORT
IVR STUDIO
AGENT DIALING
WEBRTC
WEBPHONE
VOICE BROADCASTING
PROGRESSIVE DIALING
CALL THROTTLING
IVR STUDIO / DESIGNER TO DESIGN CUSTOM IVR
USER-WISE CHANNELS LIMITS
CONCURRENT CHANNELS
CUSTOM CALLER ID
CUSTOM TOKEN
PERSONALIZED COMMUNICATIONS
DYNAMIC COMMUNICATIONS
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DIALOG/SCRIPT