ICTCRM Blogs

What is CRM? CRM is a comprehensive software system that handles customer connections; therefore, it is not a solitary solution. You require a full suite of cloud solutions that support your business at every point of contact with customers in order to monitor,...

CRM (Customer Relationship Management): Customer relationship management is known as CRM. Nowadays, when you hear about CRM, it typically refers to CRM software, which is a software management system created to assist your business in providing customers with a...

Those who have worked in a call center know how annoying and aggravating it can be when you can't find the information you need while the customer waits on the other end. You need a solution that offers you a 360-degree perspective of the customer life-cycle to stay...

For any small company, meaningfully targeting current customers and re-engaging past customers can be difficult. However, the right CRM software can allow you to do just that while also improving the efficiency of your team's workflow. When searching for CRM tools,...

The benefits and advantages of a customer relationship management (CRM) system go beyond running a company and the relationships that involve it. A CRM system should ideally assist the company in improving relationships with current customers, finding new customers,...

ICTCRM is the open-source CRM solution for your businesses which has the advanced features of CRM Systems and also integrated with the dialer to offer the combined services of both Dialer and CRM. Engage customers and increase revenue Engage your customers and create...

ICTCRM is the modern and advanced Open source CRM which has all the features required by any organization to excel in the field of CRM. It has automated workflows to automate your work, advanced dashboard, invoice and quotes management and much more. ICTCRM is...

an open source CRM software integrated with unified communications to present an advance CRM with the combined features of both open source CRM and modern unified communications platform [ICTCore](https://ictcore.org/)

ICTCRM can be integrated with contact center for real time campaign management. We can select contacts of our choice from the CRM and can start campaign any time. Thus you can manage your calls from the CRM with just one click. It is simple, reliable, powerful and...

ICTCRM Web Phone (WebRTC Agent) ICTCRM brings another amazing feature for call centers and Agents support! Web Phone. What is a WebPhone? and How does it help Agents? A Web phone is WebRTC based phone that allow agents to receive calls only using their browsers,...

Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages...

Call Center Support in ICTCRM ICTCRM has all the basic call center functionalities. A call center is a physical place or office used for receiving or making a large volume of requests via telephone. This ICTCRM software fulfill both inbound and outbound call center...

ICTCRM is complete solution that include both Advance CRM features as well as smart contact center features that gives a unique experience to users to manage all customer related actives from one place efficiently and smartly . ICTCRM developed over ICTCore, open...