How ICTCRM excel other traditional CRM Software?

by | Dec 23, 2020 | Uncategorized

ICTCRM is the modern and advanced Open source CRM which has all the features required by any organization to excel in the field of CRM. It has automated workflows to automate your work, advanced dashboard, invoice and quotes management and much more. ICTCRM is...

CRM Integration with Contact Center

by | Jan 24, 2020 | Uncategorized

ICTCRM can be integrated with contact center for real time campaign management. We can select contacts of our choice from the CRM and can start campaign any time. Thus you can manage your calls from the CRM with just one click. It is simple, reliable, powerful and...

WebRTC based Web Phone support in ICTCRM

by | Jan 27, 2019 | Uncategorized

ICTCRM Web Phone (WebRTC Agent) ICTCRM brings another amazing feature for call centers and Agents support! Web Phone. What is a WebPhone? and How does it help Agents? A Web phone is WebRTC based phone that allow agents to receive calls only using their browsers,...

Basics of Contact Center Management

by | Jan 27, 2019 | Uncategorized

Contact Center is a central place of communication for an organization to communicate globally and telemarketing his products along with providing call center and support services to its customers .Contact Center is business division with an organization that manages...